Privacy Policy

Information We Collect

When you book an appointment through our website, we collect personal information necessary to provide our grooming services. This includes your name, email address, preferred appointment date, and details about your pet such as name, breed, and any special care requirements.

We also collect technical information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This data helps us improve our website functionality and user experience.

How We Use Your Information

The personal information you provide is used exclusively to schedule and deliver grooming services. We use your email address to send appointment confirmations, reminders, and respond to inquiries. Pet information helps our groomers prepare appropriate equipment and products for your appointment.

Technical data is analyzed to understand how visitors use our website, identify technical issues, and improve site performance. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Storage and Security

Your personal information is stored securely on protected servers located within the United Kingdom. We implement industry-standard security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data.

Appointment records are retained for three years to maintain service history and facilitate rebooking. After this period, records are permanently deleted unless you request earlier removal.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve functionality. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our site.

You can control cookie preferences through our cookie banner or your browser settings. Blocking certain cookies may affect website functionality. For detailed information, see our Cookies Policy.

Third-Party Services

We do not share your personal information with third-party marketing companies. However, we use service providers for essential business functions such as email delivery and website hosting. These providers are contractually obligated to protect your data and use it only for specified purposes.

Your Rights

Under UK data protection law, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and request deletion of your information. You can also object to certain types of data processing and request data portability.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the top of this page and notify existing customers via email.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, contact us at [email protected] or write to us at 142 Argyle Street, Glasgow G2 8BL, Scotland, United Kingdom.